Business Process Outsourcing
Our clients regularly choose Aelera over other leading providers of business process outsourcing services because of the speed, efficiency and reliability with which we deliver our services.
Aelera provides business process outsourcing services including technology (IT) and back-office functions. A wide range of IT services are included in business process outsourcing, including Infrastructure Management, Hosting, Network Management, Security Monitoring, Application Maintenance and Customer Help Desk including Tier 1 Customer Support and Tier 2 Technical Support.
The back-office functions supported range from Fulfillment to Analytics. Fulfillment Services include not only marketing collateral, products, Enrollment Forms and Confirmations for Benefits programs, but also Enrollment Services and Customer Call Center Services via postal, IVR, web, or other methods. Our clients also turn to us for Analytics Services. We assist our clients with Customer Profiles, Target Market Segmentation, Web-based market research and customer satisfaction surveys and identification of Emerging Customer Behavior.